Cash Collection System

Unpaid invoices, subscriptions with many failed orders, and you left there wondering why this is so hard.

The Payment Failure system ensures that customers are alerted that their payments failed, gives them a way to update their cards and gets you paid. It also includes a credit card expiry campaign and dashboard reporting to ensure that your processors are doing their jobs.

You’ll get recorded training on how the system works as well as live calls to ensure your team knows how to use the system.

$2,500.00

  • Your system has a number of failed payments.
  • You do not currently have a system to systematically ensure you are collecting payments.
  • Your team does the best that they can but they are human and humans miss things.

The Payment Collection system enables you to be proactive with customers and see drop-off points before they become fires.

System components:

Payment failure campaign setup PAYF trigger based on billing automation for up to 3 products.

  • Reminders to update their cards using the built-in KEAP function.
  • Email an admin if they don’t Restrict access.
  • if they don’t Failed order, “do you need help” email
  • Easy internal form for manual intervention.
  • Basic update of CC is using the KEAP update function.
    $500 add-on to build the update function into an existing site
    $1000 add-on for a payments update only site build with Memberium

Expiring Credit Card Campaign 

  • Checks to see if they have the right subscriptions
  • Manually check to ensure the right people are being triggered
  • Automatically triggers the PAYF
    KEAP does not do this automatically and you will get people who don’t get triggered into PAYF without this.

Dashboard reporting 

  • Added to PAYF
  • Active in PAYF
  • Canadain Cancelled
  • Amounts owing

Training 

  • Recorded training overview on how the system works
  • Added to PAYF training on what to look for an do with that search
  • Active in PAYF training on what to look for an do with that search
  • Canadain Cancelled training on what to look for an do with that search
  • Amounts owing training on what to look for an do with that search
  • How to connect new products to the PAYF system
  • x2 live training calls specific to your system

Up to 5 hrs of customization.

This is time spent tweaking it to make it just right for you and your specific business needs. For instance, Shay said you don’t want to remove access right away but you do want to have a system that does remove it if they don’t update.
Documentation of how the system works

Customization call – 1hr

On this call, we will explain how the system works and chat with your team about anything that needs to be tweaked to suit your needs.

Training- 1/2 hr

This is training your team on how to manage the system going forward, what to keep an eye out for etc.

Hand-off call – 1/2 hr

This is at the end of your 30 days of support to ensure that you and your team understand the system, it’s working the way you think it should and go through any questions you have.

Clean-up report

During this process, we will find the contact records that need to be cleaned up. We will pass this back to your team with our recommended next steps. We will also offer pricing if you want us to take care of it for you.

30 days of monitoring and support  -> 12-week timeline (the last 4 weeks is monitoring)

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