The main reason this was flagged up was that you were under the impression that the Snoozeweek emails were being sent to everyone who opted-in. We learned this was not the case.
Outcome call – 1hr Go through the current flow and our recommended flow to get you the metrics you need, reduce labor cost and provide an exceptional experience to your subscribers.
Hand-off call – Walk through the system documentation, how to add emails, what to watch out for and improvements that could be made.
- Total Snoozeweek subscribers
- Total sent snoozeweek
- 4 segment list break up
- No segment selected
- Engaged in the last week
- Engaged in the last month
- Engaged in the last 3 months
- Has not Engaged in over 3 months
- Sign-ups in the last week
- Unsubscribes in the last week
- Contacts being sent more than one email
- Issues to be sorted
- How to handle the on-going sending of emails to ensure this doesn’t happen going forward
- Segmented lists tagged contacts not having snoozeweek tag
- Inconsistent numbers
- Inconsistent flow
- Documentation on how the system works $1000 -> 6 week timeline