Maintenance PROGRAM

The reliable help you need to focus on growing
your business, rather than "figuring out" the tech.

Sign Up Here

Stability - Scalability - Exceptional User Experience

You’ve hired upworkers, contractors, and people who “figure it out.” They are supposed to be taking the work off your plate, but you end up managing them, following up on timelines, catching errors, and having to solve the problems yourself anyways. Then sometimes they just stop responding and you are left to figure it out on your own. 

One Stop Shop Support

The buck stops here. We’ll figure it out and hold the software developers accountable for you. This takes the tech off your plate and allows you to knock out that to-do list.  

You won’t have to waste your time endlessly going back and forth with software companies that point the finger at each other.

We’ll handle it for you. 

All Growth Programs include:

  • WP Site Support
  • CRM Support
  • E-Commerce Support
  • LMS Support
  • Same day response or less
  • 24hr Emergency Support

WP Site Support

Prevent most issues by having your sites expertly maintained. If anything does come up, we are here to get it sorted ASAP.

CRM Support

Did a member not get the correct access? Why aren't passwords populating? We'll troubleshoot access and permissions for you.

E-commerce Support

When a customer can't check out and you don't know why, or perhaps you are getting spam purchases, we'll sort it for you.

LMS Support

Access to the BTN product library for Care Program. Front of the line access to new offerings and hourly rate options.

Here’s What Our Clients are Saying

Client Testimonials

"Great people who are well organized, do a great job, do what they say they're going to do, and are always quick to respond to questions or issues. A rare combo of traits."
Bobby Gibson
Bobby GibsonAnother 71
"Melodie and her team at Business Tech Ninjas have handled 'All-Things-Tech' for MUTU System for over 4 years and I cannot recommend them highly enough. From complex programming projects like creating a bespoke checkout or building an entire membership site, to the daily troubleshooting, tweaking and ongoing maintenance of our entire e-commerce platform – BTN have got it covered."
Wendy Powell
Wendy PowellCEO, MUTU System
"They provide me with someone I can reach out to at any time (during my work hours) and they will get back to me with the answer and if they don't know the answer they still get back to me quickly and tell me 'I don't know but I am looking into this for you.' Your team also makes my day-to-day job here at BGS sooooo much easier."
Christina Gonzalez
Christina GonzalezOperations , Build Grow Scale

How it Works

We've got you covered

Send us roadblocks that are holding you up and we'll get it sorted. No more support volleyball for you.

Delegate to us

Send us over that page content, course, design you need added, blog post, or email campaign. We'll take care of it for you.

We'll make your system better

If you don't send us items, then we'll be looking to see how we can improve your automation, site, and flow.

Once you sign-up, we’ll put you through our onboarding. 

This is where we ensure that your site is setup to meet our standards. We’ll also go through and document your tech stack to ensure that you are using the best tools possible. We want to ensure that your technical basis is covered. We’ll ensure that Google analytics, Webmaster tools and Google Console are configured properly 

Melodie's Guarantee

Every team member has been personally vetted by me to ensure they exceed my expectations of excellence within tech. Quality tech work should do what it is supposed to do and should not break down in the future. We make all of our decisions based on the outcomes of stability, scalability, and an exceptional user experience for you, your customers, and your team. 
We are Excellence DONE Efficiently.
If we miss the mark on this, I will personally make it right. 

All Plans Include

Cancel anytime — no long-term contract

  • Design requests
  • Monthly Maintenance Report
  • Access to over $1000 of plugin licenses
  • Software Updates — WordPress Core and Plugins
  • Manual Website Check after Updates
  • Daily Security Monitoring
  • Updating blog content
  • Adding plugins
  • Video training library
  • Google Analytics​ implementation
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Email Support Ticket Desk
  • Course content input
  • Updating pages
  • Level 1 tasks
  • Level 2 tasks

Basic

For businesses who want to make sure their site is maintained .
$ 250
Per Month
  • Quarterly Site Updates (1)
  • You send us issues
  • Up to 20hrs of support, improvements, or requests yearly
  • Email Support
  • Google analytics
  • Webmaster tools
  • Google Console
  • DMARC
  • SPF
  • DKIM
  • Melodie's "We'll Make It Work" guarantee
Get Started

Standard

For businesses that want to have proactive help and someone on hand to step into issues
$ 500
Per Month
  • Quarterly Site Updates (1)
  • We audit your site
  • Up to 40hrs of support, improvements, or requests yearly
  • Email Support
  • Slack Support
  • COMING SOON: Text support
  • Yearly full audit
  • Google analytics
  • Webmaster tools
  • Google Console
  • DMARC
  • SPF
  • DKIM
  • Yearly full audit
  • Melodie's "We'll Make It Work" guarantee
Get Started
Popular

Comprehensive

For businesses that have reached stability but need on-going help consistently
$ 3000
Per Month
  • Monthly Site Updates (2)
  • We monitor your system
  • Optimization
  • Up to 20hrs of support, improvements, or requests monthly
  • Email Support
  • Slack Support
  • COMING SOON: Text Support
  • Google analytics
  • Webmaster tools
  • Google Console
  • DMARC
  • SPF
  • DKIM
  • Reporting Updates
  • Project management system
  • System monitoring
  • Melodie's "We'll Make It Work" guarantee
Get Started

What's not included?

The maintenance Program’s purpose is to help support you in the running of your site and to get what you need to do done. If functions or features need to be built out, this would be additional work above and beyond your maintenance Plan. 

For instance, if there are repeat issues or larger function builds (like multiple discounts or parameters for members),  the Ninjas will suggest that you upgrade your system to our Welcome and Nurture program to fix this proactively. This additional build work would be at an additional cost. As a Care Program member, you will receive a discount and priority for your start date upon upgrade.

Frequently Asked Questions

The Care Program covers anything that falls into the operations and stability of what you have. We’ll sort out problems that come up, improve design, and fix issues. 

Care Program subscribers get a 30% discount on hosting. 

We will work with WP Engine, Siteground, or Nexaccess. Any other host is subject to approval and you may not be accepted into the Care Program. 

Send it over to us and we’ll let you know if it falls out of scope. If it is something we offer as a project, we’ll give you a cost for it. If it’s a task that just takes time, we’ll give you an hourly rate to complete it. 

For instance, if you want a new Welcome & Nuture campaign, it would be a project. If you have a list of 40 contacts that need to be manually updated, there would be an hourly rate to complete it for you. 

We are maintaining your site whether you send us issues or not. Our Care Program’s proactive approach means that few troubleshooting issues should come to your attention. The Care Plan is there to support you as you are working with the site. 

The value in the Care Program is that we proactively solve issues BEFORE you email us about them. 

We’ll be sad and ask how we could have done better. You can cancel at anytime with 30 days notice. This gives us time to offboard you and ensure you have what you need to keep going with your site. We’ll send you a goodbye email with the items to watch out for and what needs to be done going forward. 

We work 9-5 EST. We have a code red system in place — if something is urgent, you can get a hold of us 24 hours a day, 7 days a week. This is for things like if your site goes down. We do not recommend you work on launching something new outside of business hours. 

Just hosting

Not ready for a Care Program but you want to have the Ninjas on hand in case you need help? With Just Hosting, you get the BTN maintenance of your site. If you need additional support, then it can be purchased for a fee. 

Get Just Hosting

Reach out today

to get started and put your website woes behind you!

Contact Us