GRowth PROGRAM
The reliable help you need to focus on growing
your business, rather than "figuring out" the tech.
Stability - Scalability - Exceptional User Experience
You’ve hired upworkers, contractors, and people who “figure it out.” They are supposed to be taking the work off your plate, but you end up managing them, following up on timelines, catching errors, and having to solve the problems yourself anyways. Then sometimes they just stop responding and you are left to figure it out on your own.
One Stop Shop Support
The buck stops here. We’ll figure it out and hold the software developers accountable for you. This takes the tech off your plate and allows you to knock out that to-do list.
You won’t have to waste your time endlessly going back and forth with software companies that point the finger at each other.
We’ll handle it for you.
All Growth Programs include:
- WP Site Support
- CRM Support
- E-Commerce Support
- LMS Support
- Same day response or less
- 24hr Emergency Support
Here’s What Our Clients are Saying
Client Testimonials
How it Works
We've got you covered
Delegate to us
We'll make your system better
Melodie's Guarantee
Every team member has been personally vetted by me to ensure they exceed my expectations of excellence within tech. Quality tech work should do what it is supposed to do and should not break down in the future. We make all of our decisions based on the outcomes of stability, scalability, and an exceptional user experience for you, your customers, and your team.
We are Excellence DONE Efficiently.
If we miss the mark on this, I will personally make it right.
All Plans Include
Cancel anytime — no long-term contract
- Design requests
- Monthly Maintenance Report
- Access to over $1000 of plugin licenses
- Software Updates — WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Security Monitoring
- Updating blog content
- Adding plugins
- Video training library
- Google Analytics implementation
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Email Support Ticket Desk
- Course content input
- Updating pages
- Level 1 tasks
- Level 2 tasks
Foundation
Best for businesses that have tweaks and updates, but don't need someone keeping an eye on their system.-
Proactive fixes
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You send us issues
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Up to 5hrs of support, improvements, or requests
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Site updates (1)
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Shared site hosting (1)
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Melodie's "We'll Make It Work" guarantee
Core
Best for businesses that want to be proactive with issues and ensure their system is working before they get a support ticket from a client.-
Proactive fixes
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We monitor your system
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Up to 10hrs of support, improvements, or requests
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Site updates (2)
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Shared site hosting (2)
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System monitoring
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Melodie's "We'll Make It Work" guarantee
Plus
Best for businesses that want to optimize what they have but don't need to build out new functions consistently.-
Proactive fixes
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We monitor your system
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Optimization
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Up to 20hrs of support, improvements, or requests
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Reporting Updates
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Site updates (2)
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Project management system
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Shared site hosting (2)
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System monitoring
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Melodie's "We'll Make It Work" guarantee
What's not included?
The Care Program’s purpose is to help support you in the running of your site and to get what you need to do done. If functions or features need to be built out, this would be additional work above and beyond your Care Plan.
For instance, if there are repeat issues or larger function builds (like multiple discounts or parameters for members), the Ninjas will suggest that you upgrade your system to our Welcome and Nurture program to fix this proactively. This additional build work would be at an additional cost. As a Care Program member, you will receive a discount and priority for your start date upon upgrade.
Frequently Asked Questions
The Care Program covers anything that falls into the operations and stability of what you have. We’ll sort out problems that come up, improve design, and fix issues.
Care Program subscribers get a 30% discount on hosting.
We will work with WP Engine, Siteground, or Nexaccess. Any other host is subject to approval and you may not be accepted into the Care Program.
Send it over to us and we’ll let you know if it falls out of scope. If it is something we offer as a project, we’ll give you a cost for it. If it’s a task that just takes time, we’ll give you an hourly rate to complete it.
For instance, if you want a new Welcome & Nuture campaign, it would be a project. If you have a list of 40 contacts that need to be manually updated, there would be an hourly rate to complete it for you.
We are maintaining your site whether you send us issues or not. Our Care Program’s proactive approach means that few troubleshooting issues should come to your attention. The Care Plan is there to support you as you are working with the site.
The value in the Care Program is that we proactively solve issues BEFORE you email us about them.
We’ll be sad and ask how we could have done better. You can cancel at anytime with 30 days notice. This gives us time to offboard you and ensure you have what you need to keep going with your site. We’ll send you a goodbye email with the items to watch out for and what needs to be done going forward.
We work 9-5 EST. We have a code red system in place — if something is urgent, you can get a hold of us 24 hours a day, 7 days a week. This is for things like if your site goes down. We do not recommend you work on launching something new outside of business hours.
Just hosting
Not ready for a Care Program but you want to have the Ninjas on hand in case you need help? With Just Hosting, you get the BTN maintenance of your site. If you need additional support, then it can be purchased for a fee.