Care PROGRAM

Full service support so you can stop playing support volleyball

A member can’t access their content. Your CRM says it’s your membership plugin. Your LMS says it’s your CRM. This is support volleyball, and it turns your to-do list into a not done list. Your day and maybe even your week gets eaten up with trying to figure out who is actually at fault here.  You just want to get to your list and work on your tasks but you can’t because you’ve got urgent emails from members. 

Full Service Support

Full service support means the buck stops here. We’ll figure it out and hold the software developers accountable for you. This takes the tech off of your plate and allows you to knock out that to-do list.  

It’s a one-stop shop for all your tech needs.

All Care Programs include:

Care Program Options

Cancel anytime, no long term contract

All Plans Include

Foundation

Best for a business that is looking for basic maintenance and some help when needed
$ 250
Per Month
  • Site troubleshooting
  • Up to 2 hrs of lvl 1 support
  • Single site hosting

Core

Best for a business that needs help troubleshooting both the site and automation setups
$ 500
Per Month
  • Site troubleshooting
  • CRM troubleshooting
  • Up to 5 hrs of lvl 1 support
  • Deliverability Reporting
  • Single site hosting
Popular

Plus

Best for businesses that need help with orders, automation and site maintenance
$ 1000
Per Month
  • Site troubleshooting
  • CRM troubleshooting
  • Payments troubleshooting
  • Up to 10 hrs of lvl 1 support
  • Google Console
  • Google Webmaster tools
  • Deliverability Report
  • Priority support desk
  • Monday Board
  • Single site hosting

What's not included?

The Care Program’s purpose is to help support you in the running of your site and to get what you need to do done. If functions or features need to be built out, this would be additional work above and beyond your Care Plan. 

For instance, there is a repeated issue of members not getting their passwords when they sign-up. The Ninjas will suggest that you upgrade your system to our Welcome and Nurture to fix this proactively. This additional build work would be an additional cost. As a Care Program member, you get a discount and priority for your start date.

Another example might be that you want to send out a new offer to your list: two groups with different discounts. This is considered build work and would require a scoping call and an additional fee. 

Just hosting

Not ready for a Care Program but do you want to have the Ninjas on hand in case you need help? With Just Hosting, you get the BTN maintenance of your site. If you need additional support then it can be purchased for a fee. 

Frequently Asked Questions

The care program covers anything that falls into the operations and stability of what you have. We’ll sort out problems that come up, improve design and fix issues. 

Care program subscribers get a 30% discount on hosting. 

We will work with WP Engine, Siteground or Nexaccess. Any other host is subject to approval and you may not be accepted into the Care Program. 

Send it over to us and we’ll let you know if it falls out of scope. If it is something we offer as a project, we’ll give you a cost for it. If it’s a task that just takes time, we’ll give you an hourly rate to complete it. 

For instance, if you want a new Welcome & Nuture campaign, it would be a project. If you have a list of 40 contacts that need to be manually updated, there would be an hourly rate to complete it for you. 

We are maintaining your site whether you send us issues or not. Our Care Program’s proactive approach means that few troubleshooting issues should come to your attention. The Care Plan is there to support you as you are working with the site. 

The value in the Care Program is that we proactively solve issues BEFORE you email us about them. 

 

We’ll be sad and ask how we could have done better. You can cancel at anytime with 30 days notice. This gives us time to offboard you and ensure you have what you need to keep going with the site. We’ll send you a goodbye email with the items to watch out for and what needs to be done going forward. 

We work 9-5 EST. We have a code red system that if something is urgent you can get a hold of us 24hrs a day, 7 days a week. This is for things like if your site goes down. We do not recommend you work on launching something new outside of business hours. 

Here’s What Our Clients are Saying

Client Testimonials

Reach out today

to get started and put your website woes behind you!