Care PROGRAMS
Free yourself from the time suck of troublesome tech with full service support from the industry leaders in membership websites
Your business is growing but so is the amount of time that you spend putting out fires with your technology. You try to figure it out on your own, but it takes so much time away from everything else. You submit a help ticket with your software providers only to be told it’s not their issue. Do any of these problems sound familiar?
- A member can't login to your site
- A new customer can't access the content they paid for
- Your entire site is down and you don't know why
- A plugin updated and doesn't work anymore
- Your pages don't look as good as you would like them to
- Members aren't receiving your emails
- You can't figure out how to pull certain reports
If only there was someone that you could send all of your tech issues to that didn’t cost a fortune…
Get Full Service Support & Free Yourself From Your Tech
BTN offers full service Care Programs to fit your growing tech needs without breaking the bank. We have built and maintained hundreds of membership websites for 10+ years making us the industry leaders when it comes to solving issues with complex system.
We’ll figure it out for you and hold the software developers accountable. This takes the tech off of your plate and allows you to knock out that to-do list.
It’s a one-stop shop for all your tech needs.
All Care Programs include:
- WP Site Support
- CRM Support
- E-commerce Support
- LMS Support
- Same day response or less
- 24hr emergency support
How It Works
Simply send an email to our support desk explaining the issue you or your customer is having. Tell us what you or someone else did, what was expected to happen and what actually happened. From there our Care Team takes full ownership of the issue and sees it through to a resolution.
All Plans Includes
- Design requests
- Monthly Maintenance Report
- Access to over $1000 of plugin licenses
- Software Updates - WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Security Monitoring
- Updating blog content
- Adding plugins
- Video training library
- Google Analytics implementation
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Email Support Ticket Desk
- Course content input
- Updating pages
Care Program Options
Cancel anytime, no long term contract, we guarantee our work*
Foundation
Best for a business that is looking for basic maintenance and some help when needed-
Site troubleshooting
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Up to 2 hrs of lvl 1 support
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Single site hosting
Core
Best for a business that needs help troubleshooting both the site and automation setups-
Site troubleshooting
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CRM troubleshooting
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Up to 5 hrs of lvl 1 support
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Deliverability Reporting
-
Single site hosting
Plus
Best for businesses that need help with orders, automation and site maintenance-
Site troubleshooting
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CRM troubleshooting
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Payments troubleshooting
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Up to 10 hrs of lvl 1 support
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Google Console
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Google Webmaster tools
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Deliverability Report
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Priority support desk
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Monday Board
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Single site hosting
What's not included
The Care Program’s purpose is to help support you in the running of your site and to get what you need to do done. If functions or features need to be built out, this would be additional work above and beyond your Care Plan.
For instance, there is a repeated issue of members not getting their passwords when they sign-up. The Ninjas will suggest that you upgrade your system to our Welcome and Nurture to fix this proactively. This additional build work would be an additional cost. As a Care Program member, you get a discount and priority for your start date.
Another example might be that you want to send out a new offer to your list: two groups with different discounts. This is considered build work and would require a scoping call and an additional fee.
Just Website hosting
Not ready for a Care Program but do you want to have the Ninjas on hand in case you need help? With Just Hosting, you get the BTN maintenance of your site. If you need additional support then it can be purchased for a fee.
Here’s What Our Clients are Saying
Client Testimonials
Frequently Asked Questions
The care program covers anything that falls into the operations and stability of what you have. We’ll sort out problems that come up, improve design and fix issues.
Care program subscribers get a 30% discount on web hosting.
We will work with WP Engine, Siteground or Nexaccess to sourt out issues if you are hosted with them. Any other host is subject to approval and you may not be accepted into the Care Program.
We’ll let you know if it falls out of scope. If it is something we offer as a project, we’ll give you a cost for it. If it’s a task that just takes time, we’ll give you an hourly rate to complete it.
For instance, if you want a new Welcome & Nuture campaign, it would be a project. If you have a list of 40 contacts that need to be manually updated, there would be an hourly rate to complete it for you.
We’ll be sad and ask how we could have done better. You can cancel at anytime with 30 days notice. This gives us time to offboard you and ensure you have what you need to keep going with the site. We’ll send you a goodbye email with the items to watch out for and what needs to be done going forward.
We work 9-5 EST. We have a code red system that if something is urgent you can get a hold of us 24hrs a day, 7 days a week. This is for things like if your site goes down. We do not recommend you work on launching something new outside of business hours.
We are maintaining your site whether you send us issues or not. Our Care Program’s proactive approach means that few troubleshooting issues should come to your attention. The Care Plan is there to support you as you are working with the site.
The value in the Care Program is that we proactively solve issues BEFORE you email us about them.
*Work Guarantee – We guarantees the stability of our work. This guarantee is void if changes are made to the system by anyone other than BTN or from external factors outside of our control.